REFUND POLICY

30-Day Money Back Guarantee!

D-light upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. You may return any item in its original condition within 30 days of receipt, restrictions apply.

To return or exchange an item, please follow these instructions:

You will need to notify within 10 days of receiving your product about the refund needed and follow the instructions to return the item back to D-light. Please contact us by email at support@d-lightshop.com receive the return instructions, items have to be received in the warehouse before the 30 days guarantee expires.

Please email support@d-lightshop.com your order number and explain the reason for your refund, return/refund apply for wrong item received and defective items.

HOW LONG DOES IT TAKE TO RECEIVE A CREDIT FOR A RETURNED ITEM?

After we receive the returned item, it takes between 1 and 5 days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

The item MUST be received at D-light WITHIN THIRTY (30) DAYS from the date of receipt of the order from D-light. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.

Our team will inspect and verify the condition of the item once we receive the return.

If you have any questions about our exchange or return policies, please contact a Customer Service Representative at support@d-lightshop.com